Cancellation Policy
At Rail Trail Depot, operated by Healling Cycles LLC, we strive to offer flexible and fair cancellation options for our bike rental bookings along the New River Trail. Please review our cancellation and rebooking policy below, applicable to all reservations made through railtraildepot.com. Bikes must be returned to the Rail Trail Depot Soda Bar at 360 Riverview Rd, Ivanhoe, VA 24350.
Cancellation Terms
- 48+ Hours Before Reservation: Cancellations made at least 48 hours before the reservation start time are eligible for a full refund, processed within 7-10 business days to the original payment method.
- 24-48 Hours Before Reservation: Cancellations made within 24 hours leading up to the reservation start time are eligible for a 50% refund, processed within 7-10 business days.
- Day of Reservation: No refunds will be issued for cancellations on the day of the reservation. However, you may rebook for a new date within the 2025 calendar year, subject to availability.
Rebooking Terms
- Rebooking Allowance: On the day of the reservation, you may rebook for a new date within 2025 at no additional cost, subject to availability.
- No Refunds for Rebooked Dates: Cancellations of rebooked dates are not eligible for refunds, regardless of timing.
- Maximum Rebookings: A maximum of two (2) rebookings per reservation is permitted. Additional rebooking requests may be denied or require a new booking at prevailing rates.
Our Cancellations
We reserve the right to cancel bookings due to weather, trail closures, safety concerns, equipment issues, or other unforeseen circumstances beyond our control. In such cases, you will be offered a full refund or the option to rebook within 2025, at your discretion.
Note: All cancellations and rebookings are subject to our full Terms and Conditions. Helmets are required for riders under 15 per Virginia law (Va. Code ยง 46.2-906.1). For questions or to request a cancellation or rebooking, contact us at info@railtraildepot.com.